You can choose between standard delivery (3-5 working days) at no extra cost, or express delivery (2-3 working days) at a price of €30. Delivery times for the various delivery methods are indicated when the choice is made, and are valid from the time of dispatch, not from the time the order is received. Please note that orders are handled and processed by the delivery warehouse from Monday to Friday, excluding Italian bank holidays.
For orders to be delivered to Switzerland, customs charges are payable on delivery.
The Customer may exercise their right of return within 14 days of receiving the goods. To do this, you can simply visit the returns page and fill in the form. It is not possible to ask to exchange a product, even if it is with another of equivalent value. If you want to make an exchange, please return the purchased product and place a new order.
The following payment methods are accepted on doucals.com:
- Visa, Mastercard and American Express credit cards
- Apple Pay
- Google Pay
- Cash on delivery (only for direct deliveries to Italy at a cost of €10)
You cannot use multiple payment methods for the same order.
Doucal's models have comfortable fitting compared with standard fittings. For further information on specific model's fittings, please contact customer care by the form in the Contact us section.